Conditions at a glance
- Before the consultation starts
- 100%
- Within the first five minutes
- 50%
- After the first five minutes
- No refund
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Which payment the policy concerns
This policy concerns a consultation fee paid to the firm. It does not establish refund terms for a separate representation agreement or other professional engagement. Those arrangements are addressed in the relevant agreement.
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Before the consultation begins
The published policy provides for a full refund of the consultation payment when the refund request is made before the consultation starts: 100% of the amount paid, without a deduction. Contact the office promptly so the timing of the request can be recorded.
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Within the first five minutes
The published policy provides for a refund of 50% of the consultation payment when the request is made within the first five minutes of the consultation. The distinction is based on when the consultation begins and when the request is received.
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After the first five minutes
Under the published policy, the consultation payment is not refundable after the first five minutes have passed. The standard duration published by the firm is one hour; the actual appointment arrangements are confirmed by the office.
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How to make and follow up a request
Contact info@londonlegals.net or the office number with your name, appointment details, payment reference and the request. The office reviews the request against these conditions. Payment-provider rules govern how an approved refund is processed; no fixed processing time is promised on this page.
